Terms & Conditions for Training Payments

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Effective Date: July 30, 2026
Company: NTS Premier Services (NTS)
Website: https://ntsps.co.uk

Welcome to NTS Premier Services. These Terms and Conditions govern the booking, payment, and participation in all training courses and assessments provided by NTS Premier Services (“NTS”, “we”, “us”, or “our”). By booking a training course with us, you (“the Client”, “the Delegate”, or “you”) agree to be bound by these terms.

1. Booking and Registration

1.1. Course Requirements: All delegates must meet the specific pre-requisites for their chosen course as outlined on our website. This may include, but is not limited to, minimum age requirements, valid rail medicals, negative Drug & Alcohol (D&A) tests, Sentinel sponsorship, and sufficient English language proficiency.
1.2. Booking Confirmation: A booking is only confirmed once full payment has been
received and NTS has issued a formal booking confirmation via email.

2. Payment Terms

2.1. Payment Methods: Payments for training courses must be made in full at the time of booking via our designated payment gateway, over the phone, or via bank transfer as instructed by our team.
2.2. Currency: All prices are quoted in GBP (£) and are exclusive of VAT unless otherwise stated. VAT will be applied at the current applicable rate.

3. Non-Refundable Payments Policy

3.1. Strict Non-Refundable Policy: All payments made for training courses, assessments, and related services are strictly non-refundable.
3.2. Commitment to Resources: Due to the specialised nature of our training, which requires advance scheduling of accredited trainers, securing specialised facilities, and arranging necessary materials, NTS incurs costs immediately upon booking. Therefore, we cannot offer refunds under any circumstances, including but not limited to:

  • Delegate cancellation or non-attendance (no-show).
  • Delegate arriving late and being refused entry to the course.
  • Delegate failing to meet the course pre-requisites (e.g., failing a D&A test, lacking valid medicals, or missing Sentinel sponsorship).
  • Delegate failing the course assessments.
  • Delegate being dismissed from the course due to unsafe behaviour or breach of conduct.

4. Transfers and Rescheduling

4.1. Rescheduling by the Client: While payments are non-refundable, NTS may, at its sole discretion and subject to availability, allow a delegate to transfer their booking to an alternative date.

• Requests to reschedule must be made in writing to Training@ntsps.co.uk at least 14 days prior to the original course start date.
• An administrative fee may apply for any approved transfers.
• If a request to reschedule is made less than 14 days before the course start date, the request will be denied, and the full course fee will be forfeit.

4.2. Substitute Delegates: A client may substitute another delegate for the original booking, provided the substitute meets all course pre-requisites. Notification of a substitution must be made in writing at least 7 days prior to the course start date.

5. Cancellation or Rescheduling by NTS

5.1. NTS reserves the right to cancel, postpone, or alter the venue of any training course due to unforeseen circumstances, low enrollment, or trainer unavailability.
5.2. In the unlikely event that NTS cancels a course, delegates will be offered a free transfer to the next available alternative date. NTS will not be liable for any consequential losses or expenses incurred by the client (e.g., travel or accommodation costs) due to course cancellation.

6. Delegate Conduct and Compliance

6.1. Delegates must adhere to all health and safety guidelines, site rules, and instructions provided by NTS trainers and staff.
6.2. NTS reserves the right to remove any delegate from a course without refund if their behavior is deemed unsafe, disruptive, or in breach of our zero-tolerance policy on drugs and alcohol.

7. Contact Information

For any questions regarding these Terms and Conditions or to discuss a booking, please
contact our Training Division:

• Phone: 0333 202 6233
• Email: Training@ntsps.co.uk
• General Enquiries: info@ntsps.co.uk

By proceeding with a payment for an NTS training course, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, specifically the Non-Refundable Payments Policy.